Job Overview
Dubai Airports is seeking enthusiastic and customer-focused individuals to join its frontline service team as **Customer Service Executives**. This role is essential to delivering an outstanding airport experience, assisting travelers with inquiries, guidance, and problem resolution across terminals.
Job Details
- Position Title: Customer Service Executive
- Organization: Dubai Airports
- Location: Dubai International Airport (DXB), United Arab Emirates
- Job Type: Full-Time | Shift-Based | On-site
Salary & Benefits
- Monthly Salary: AED 4,500 – 7,000 (depending on experience & language skills)
- Other Benefits Include: Transport and duty meal, Medical insurance and annual leave, Uniforms and grooming allowance, Annual air ticket allowance, End-of-service gratuity as per UAE labor law
Important Dates
- Applications Open: July 12, 2025
- Last Date to Apply: August 10, 2025
- Walk-in Interview Sessions: Weekly, starting July 20, 2025 (check portal for schedule)
Key Responsibilities
- Greet and assist passengers at key checkpoints such as **arrivals, departures, boarding gates, baggage claim, and transit areas**.
- Provide accurate information regarding **flight schedules, services, terminals, and airport facilities**.
- Handle customer queries, complaints, and emergencies calmly and professionally.
- Coordinate with immigration, security, and airline teams for smooth passenger flow.
- Use communication systems (**PA system, radios**) and digital kiosks for updates and announcements.
- Ensure **accessibility and special assistance** for elderly passengers and persons with reduced mobility (PRMs).
- Support customer experience initiatives and survey feedback collection.
Impact on Global Travelers
This role offers a unique opportunity to be the face of one of the world's busiest airports, directly influencing the experience of millions of international travelers passing through DXB.
Required Skills and Qualifications
Eligibility Criteria
- Education: High school diploma (minimum); Diploma or Bachelor's in Hospitality, Tourism, or related fields preferred.
- Experience: 1–3 years of experience in customer service or hospitality (airport or airline experience is a plus).
- Language: Fluent in English (Arabic or other international languages is a plus).
- Visa Status: UAE residents or candidates eligible for employment sponsorship.
- Age Limit: 21–35 years
Key Skills Required
- Strong **interpersonal and communication skills**.
- Ability to remain **calm under pressure** in a fast-paced, multicultural environment.
- Basic computer skills and knowledge of airport operations or GDS (preferred).
- Team-oriented attitude with professional grooming and punctuality.
- Flexibility to work in rotational shifts, weekends, and holidays.
Ideal Candidate Profile
We are seeking highly empathetic, articulate, and adaptable individuals passionate about service excellence. The ideal candidate will thrive in a dynamic airport setting and possess a genuine desire to assist diverse travelers.
How to Apply
Submit your application via the official **Dubai Airports Careers Portal**:
Documents Required:
- Resume/CV
- Passport-size photograph
- Emirates ID or passport copy (if available)
- Experience certificates and educational proof
Application & Interview Tips
- Highlight any prior experience in customer-facing roles, especially in fast-paced or multicultural environments.
- Prepare for a potential walk-in interview by dressing professionally and being ready to discuss your communication and problem-solving skills.
- Emphasize any additional language proficiencies you possess, as these are highly valued.
FAQs
- Q1: Can freshers apply?
- A: Yes, freshers with strong communication skills and a presentable personality are welcome to apply and will be considered based on overall suitability.
- Q2: What’s the working schedule?
- A: This is a **shift-based role** covering 24/7 airport operations, which includes rotational shifts, weekends, and public holidays.
- Q3: Is there any language preference?
- A: **Fluent English is a mandatory requirement**. Proficiency in additional languages such as Arabic, Hindi, Mandarin, Russian, or others is highly preferred and will be an advantage.